Complaints

Complaints Procedure

Any enquiry or complaint should be addressed in the first instance to your broker.

We aim to provide a first class service at all times, however, if you have any complaint regarding the standard of service you have received under your policy, the following procedure is available to you to resolve the situation.

In the first instance please, contact:

In the UK

Customer Services Manager

Prestige Underwriting Services Limited

The Lanyon Building

Jennymount Industrial Estate

10 North Derby Street

Belfast

BT15 3HL

Telephone: 08000 327 327

Email: complaints@prestigeunderwriting.co.uk

In Ireland

Customer Services Manager

Prestige Underwriting

Teach Chinn Aird

Ashe Street

10 North Derby Street

Co.Cavan

H12 PF67

Telephone: 048 9035 5585

Email: complaints@prestigeunderwriting.co.uk

We will fully investigate your complaint and issue a response within 8 weeks. If you remain dissatisfied with outcome or we are unable to resolve your complaint you refer the matter to the appropriate Ombudsman’s Service for investigation.

In the UK

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9SR

Telephone: 0207 964 1000

Website: Financial Ombudsman Service

In Ireland

Financial Services and Pensions Ombudsman

Lincoln House

Lincoln Place

Dublin 2

D02 VH29

Telephone: + 353 1 5677000

Website: Financial Service and Pensions Ombudsman